My Verizon Business: A Feature Tour of the Admin Dashboard

My Verizon Business is the self-service portal where account administrators run day-to-day telecom operations for a Verizon Business account. Every feature on this page refers to the portal itself, not the underlying services it manages.

The billing view lists current invoice, prior invoices going back 24 months, payment history, AutoPay status and pending adjustments. Individual invoices open as line-item breakdowns with filters by service (wireless, fiber, 5G, voice), by location or by cost center. Export formats include PDF for legal retention, CSV for spreadsheet work, QuickBooks IIF for small business bookkeeping software and SAP-ready XML for enterprise ERP.

Payment methods cover ACH debit, business credit card, wire transfer and Pay-by-Mail. AutoPay enrollment runs in the background and emails a confirmation before each draft posts. Wire and ACH instructions for invoices above $25,000 sit on the invoice page so treasury teams copy routing and account numbers directly. Paperless billing is a single toggle that delivers statements the same day they are cut.

Billing credits — service credits for SLA misses, proration for mid-cycle changes, promotional credits — appear as their own section with the triggering event referenced per line. Finance audit queries trace back cleanly to the underlying service order or trouble ticket.

Device management lists every active wireless line, router, gateway, IoT endpoint and tablet on the account. Columns include phone number, user assignment, device model, IMEI, plan, status and last-active timestamp. Bulk actions apply to any selection: suspend (for lost devices), reactivate, upgrade, transfer to a different user, change plan, enroll in Mobile Secure, push a Mobile Device Manager profile.

Individual line detail pages show call and data usage for the current and prior billing periods, overage alerts, international roaming settings, device protection status and serial/IMEI. New line orders use either a single-line add flow or a CSV upload for bulk orders up to several hundred lines. Each order writes to the audit log with a before/after snapshot.

For enterprise accounts running managed firewall, managed SD-WAN or other managed services, the device section also inventories the managed device estate with the same layout, making the portal a single inventory of record for both customer-owned and managed hardware.

User admin lets the primary administrator invite users with a scoped role. Built-in roles include Primary Administrator, Billing Administrator, Device Administrator, User Administrator, Read-Only Finance, Read-Only Operations and Contract Viewer. Custom roles are available on enterprise tiers. Scope can narrow a role to one or more locations, specific service lines, or specific device pools.

Every permission change writes to the audit log with user, timestamp, old permissions, new permissions and reason. The audit log can export for SOX reviews, HIPAA audits or internal security investigations. Session timeout, password policy and MFA enforcement sit under the same section, with defaults aligned to NIST 800-63B guidance.

Single sign-on (SSO) via SAML 2.0 is available on enterprise tiers. SCIM provisioning integrates with Okta, Microsoft Entra ID and OneLogin so user additions in the corporate directory automatically grant portal access with the right scope.

Usage reports pull wireless data, voice minutes, SMS volume, and broadband throughput across any time window the administrator selects. Reports can group by user, location, department or device type and export as CSV or PDF. Scheduled reports email stakeholders weekly or monthly without manual runs. A cost-allocation report maps usage to cost centers for general-ledger distribution.

The Network section surfaces circuit uptime, bandwidth utilization and open trouble tickets for fiber, 5G Business and Ethernet services. Each circuit shows its SLA posture for the current month, any events that impacted availability, and a one-click button to open a new trouble ticket. Network security posture — managed firewall status, DDoS attack history, MSS SOC alerts — integrates into the Network view so operations teams work from one page.

The mobile app mirrors the most common actions from the web: pay invoice, suspend a lost device, check usage, open a ticket. Heavy-lift workflows (bulk orders, user admin, SSO configuration) remain on the web.